Shipping policy

 

 

SHIPPING

IMPORT DUTIES, TAXES AND CHARGES

Please be aware that import duties, taxes, and charges are not included in the item price or shipping charges for purchases outside of Australia, United States, European Union, United Kingdom, Canada and Switzerland. These charges are the buyers responsibility. To learn more about the Duty taxation rate in your country please contact your local customs office.


SHIPPING

For all custom kit we are now shipping directly from Cuore. You will receive your bespoke kit in half the time that we were previously able to send it, we’ve removed all unnecessary freight miles, and your kit will arrive plastic-packaging free in a reusable cardboard box.

We use multiple shipping carriers throughout the world. Most countries we ship to using UPS or local postal carriers with parcel tracking. If you would like more details please contact us via email.



DELIVERY TIMES

Delivery times will vary from country to country. This is dependant on many factors such as processing times through customs and your local postage carrier.
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You will be emailed a tracking number when you receive your email notifying of parcel fulfilment. Please track the parcel through the links provided.


UPDATE FOR COVID

We continue to ship around the world however we are experiencing delays due to flight path cancellations, border closures and high volumes of parcels in the network.

PLEASE NOTE DUE TO COVID THERE ARE WORLDWIDE CUSTOMS PROCESSING AND SHIPPING DELAYS THAT ARE MAKING THESE TIMES MUCH LONGER THAN USUAL. PLEASE ALLOW AN ADDITIONAL 3-4 WEEKS IN SOME COUNTRIES.


IMPORT DUTIES, TAXES AND CHARGES

Please be aware that import duties, taxes, and charges are not included in the item price or shipping charges for purchases outside of Australia. These charges are the buyers responsibility. To learn more about the taxation rate in your country please contact your local customs office.